As required by the NC-SARA student complaint process, a student must first attempt to resolve and file their complaint with the institution. For complaints not resolved or unsatisfied at the institutional level, a student may file an appeal to the SARA portal entity of the institution’s home state.
Note that complaints regarding grades and general student conduct issues are not governed by this distance education complaint process.
NC-SARA Student Complaint Contact Information
Students whose complaints have not been resolved at the institutional level who have followed all grievance procedures and protocols defined by the university and reside in the District of Columbia, a SARA member state/territory or a non-SARA member state/territory have the right to file a consumer complaint with the Higher Education Licensure Commission. Contact information has been provided below:
NC-SARA State Portal Contact: Angela H. Lee, Executive Director Higher Education Licensure Commission Postsecondary Education Office of the State Superintendent of Education 1050 First St. NE, 5th Floor Washington, DC 20002 202-724-2095 firstname.lastname@example.org Complaint Form
As an additional resource, you may find a list below including contact information for consumer complaints to all 50 states, the District of Columbia and the U.S. territories. However, students are advised to follow the complaint procedures outlined above.
Note: This list includes contact information for all 50 states, the District of Columbia and the U.S. territories and should not be construed as informative of what agencies regulate the institution or in what states the institution is authorized to operate. States, through the relevant agencies or attorneys general offices will accept complaints regardless of whether an institution is authorized to operate in that state. Also, the university does not maintain the state and territory websites, and information may change without the university’s knowledge.
North Carolina Department of Justice Consumer Protection Division Attorney General’s Office Mail Service Center 9001 Raleigh, NC 27699-9001 Phone: 877-566-7226 or 919-716-6000 (En Espanol 919-716-0058)